Let’s start by defining the word “counselling”
It’s personalized support that is offered by a qualified counsellor to anyone who is feeling more or less overwhelmed. Maybe it doesn’t seem very exciting when it’s put in those terms, but it’s not as dreary as it sounds!

Who exactly is involved?
The counselling service at the Valcartier MFRC is offered by a multidisciplinary team made up of an Intake and support worker, Family Liaison Counsellors  who are in touch with the families of injured or ill CAF members and bereaved families, social workers and specialized educators. They are welcoming, warm and available to listen and help anyone in need.

What is it for?
They support people with a variety of personal, marital or family issues, both big and small (because yes, even minor issues deserve to be dealt with before they become major ones). The counsellor accompanies the person through the process without judgment. If you need to work through your grief and cry, you don’t have to feel self‑conscious around us. If you’re angry and need to talk about it, we’re here to listen. If you’re worried about your partner or your children, we will look at the different options with you.

Do you know the saying “two heads are better than one”?
Well, that’s our motto. If you can’t find a solution to your problem, come and talk to us and we can think about it together. And even when there is not necessarily a solution, feeling welcomed and understood by someone else can make all the difference.

How long does it take?
The length and frequency of the sessions is up to you, since counselling is always different from person to person. Sessions are usually offered on a short-term basis. The first step is to evaluate the situation in order to fully understand the problem. The,n it’s a matter of seeing what options are available so that action can be taken and the situation can improve little by little. It’s all about finding what best suits your needs. You won’t have to put your life on hold to come and see us. We know that life moves fast, but a few hours of counselling could benefit you for years to come. And, you can end the sessions whenever you want.

Who is it for?
The service is for families of active CAF members (Regular and Reserve), families of injured or ill CAF members, bereaved families and families of veterans. Whether you are the parent, sibling, teenager, spouse or new partner of a CAF member, you can access our services.

How does it work?
First, you will have an initial meeting with the main counsellor or family liaison worker. They will assess your needs and refer you to the right service. If your need cannot be met by what is available at the Valcartier MFRC, the person will make sure that you are referred to the right resource, whether it be civilian or military.

How do I access the service?
There are four options:

  • Call us at 418-844-6060.
  • Write to us at info@crfmv.com.
  • Request services on our portal, crfmv.com.
  • Come directly to our offices: Building 93, PO Box 1000, Station Forces, Courcelette, Quebec, G0A 4Z0.

Here are some things that are good to know:

  • It’s free.
  • It’s confidential.
  • The service is offered in English and French.
  • The meetings can be in person, by phone or by teleconsultation. The counsellors will adapt to whatever your preference is.